Certification Course in Airline Customer Service
Drive outstanding customer service and ground handling with the winning combination of knowledge, skills, and attitude. Get exposure to Frontline airline customer service technique, flight attendant skills, and reservation sales such as ticket reservation staff, check-in and gate agents, and work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.