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Diploma in Cabin Crew & Airport Ground Operations

Kick-start your career in the cabin crew! Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job of cabin crew also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. In this airport management course, students will learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills needed to provide assistance and passenger-related services at the check-in, gate, and concourse of the airport. This amazing airport management course in Bangalore is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

Course format

This course is available in printed Textbook format.

This course requires approximately 300 hours of study, to be completed in 2 Semesters, 6 months each.

Student performance will be based on an examination every Semester.

Learning Objective

Upon completing this course students will have the skills to:

Understand the cabin crew profession, its origins and current practices.

Identify aircraft types and relevant cabin crew functions.

Manage passenger interactions in a variety of circumstances.

Understand how airlines and airports operate in relation to the provision of passenger services.

Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.

Interpret the respective regulatory requirements related to passenger and baggage transport.

Ensure safe and secure passenger and baggage transport.

Provide superior customer service in a demanding customer facing environment.

Learn about the latest technological innovations in passenger services.

Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.

Duration: 1 Year

Eligibility: 12th Standard

SUB.CODE SUBJECTS THEORY PRACTICAL TOTAL
CE01 COMMUNICATIVE ENGLISH 50 50 100
AV01 INTRODUCTION TO AVIATION 100 -- 100
AV02 AIRLINE CUSTOMER SERVICE 100 -- 100
AV03 AIRLINE & AIRPORT MANAGEMENT 100 -- 100
AV04 INFLIGHT SAFETY & SECURITY 50 50 100
AV05 PASSENGER & BAGGAGE HANDLING 50 50 100
600

This course also includes dedicated sessions for Personality Development, Grooming and Interview Skills

This course is recommended for:

Aspiring cabin crew members.

Airline passenger service staff.

Ground Handling Agents’ passenger services staff.

Airport operators’ staff providing passenger services.

Civil Aviation Authorities’ staff providing passenger services.

Anyone wishing to start a career as a Passenger Service Agent.

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